yahoo beats google in customer satisfaction
Posted by mobile phone:
I am watching cnbc while on the excersize bike while blogging (multitasking++). They had a very.short piece about how yahoo customer satisfaction has grown 3 percent to pass google who has dropped 3 percent.
When I look at the two platforms, I have very little loyalty to google products.
Google search: I use it, but basically hate it. As soon as there is a viable alternative I am going to drop it.
Gmail: don’t really do the whole webmail thing. Gmail has some nice features, but hasn’t done much new in the last few years.
Google IG: pretty awesome, but for some reason I am not using it as much as I used to.
Google docs: Sweet, I love it. I wish they would add the concept of page breaks.
Adsense: a scam, I hate it.
Analytics: I use it but its not that great.
Youtube: great product, one of the only google acquisitions that has a community. We’ll see how google manages it.
And now some yahoo properties I use:
Flickr: premium member since they started. I love it.
Yahoo mail: great technology, by far the best webmail platform available.
Mybloglog: cool blogging community tool. Unique tool, nothing else like it available.
Stumbleupon: another awesome Y! buy a community based around what everyone does best: websurfing.
Yahoo finance: great product, far more features and more usable than the google counterpart.
Yahoo technologies: we use YUI heavily as well as other webservices provided by yahoo.
So you may have noticed that I hardly mentioned any products which were actually created by yahoo, and only a couple original google products.
Maybe the problem with google is that they merge the communities of their acquisitions with the general google brand. Yahoo does as much as they can to keep the communities intact.
We’ll see how google manages to break youtube and how the communities manage once the next big thig movie sharing site comes around.
August 14th, 2007 at 6:14 pm
Thanks for the kind words, but I think you’re giving Yahoo! a bit too much credit. If I remember correctly, I believe that StumbleUpon was acquired by eBay.
http://www.techcrunch.com/2007/04/18/stumbleupon-signs-term-sheet-to-be-acquired/
Again, thanks for the praise.
August 14th, 2007 at 9:20 pm
jr, thanks for dropping by
you’re right about ebay & stumble upon… http://blog.stumbleupon.com/joining_ebay
a pity, I think it would have been a better fit for yahoo…
One thing that I forgot in this post was Google Maps. Killer app, and the mobile device integration is just awesome.
August 16th, 2007 at 7:38 pm
” I am watching cnbc while on the excersize bike while blogging (multitasking++). ”
dude! words fail me.
October 9th, 2007 at 5:21 pm
This is exactly what I expected to find out after reading the title yahoo beats google in customer satisfaction. Thanks for informative article