A Day in Paradise

Call me and ask for an invite

I am on hold with bellsouth, and the longer they keep me on hold the longer I am going to rant about them. The trouble started before I even got into work, I started getting reports of “flakey internet” so when I get in and do a quick diagnostic sweep and determine that it was our DSL connection was at fault (as opposed to the shitty DNS service that we get which I can get around) I call bellsouth tech support.

That was 4 hours ago.

The first half an hour was spent with them trying to figure out how to get into our account - even though I gave them our username and phone number. I was then put on hold for 5 minutes while they got someone from billing to take care of us. Billing pulled up my information right away (with the exact same information I gave to tech). They then put me back through to tech and I was on hold for another 20 minutes.

After ever 5 minutes or so, the billing person would pick up the line and apologize for the wait. Finally she said “I keep putting you through to a tech, but they just pick up the phone and don’t say anything and then hang up”. I told her to keep trying and 5 minutes later I was on with a tech.

This tech told me that for them to do anything I had to be directly connected to the DSL modem, not any routers. I asked for a direct number which I could call when I was directly connected and they said that they couldn’t give it to me, but I would have to go through the whole process again.

I hauled a computer to the router and plugged it all in… and then called again and spent another 10 minutes on hold before speaking to another tech. This time she asked me a bunch of (the same) questions before and then told me she had to put me through to a tech.

This is the good part - instead of putting me through to a tech, she put me through to her slightly confused hairdresser.

Once I disconnected with the salon, I had to call back into bellsouth and work my way back through to the tech. Once I finally got through to a tech, they said “we can’t run a line test because you’re having an ‘outage’ - if you still have trouble in 30 minutes call back”.

So apparently we have a couple clowns working on our DSL line, and the only site I can access is my blog… oh well, sucks being them!

At least we have our TVs up